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Premieres 21 October 2026 at 8:45pm UK time
The Old Fox's Penny Tips · Episode 3
Broke Within 30 Days? Ask for a Refund
The Consumer Rights Act gives you 30 days to reject faulty goods for a full refund, and more rights after that. General information, not financial advice.
General information, not financial advice. Check your own situation.
- Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described; if they aren't, you normally have 30 days to reject them for a full refund (legislation.gov.uk, Consumer Rights Act 2015 section 22; Which?, 'Faulty product? How to get a refund, repair or replacement').
- After 30 days the retailer gets one opportunity to repair or replace; if that fails you can ask for a refund, and in the first six months the refund generally can't be reduced for use (Which?; GOV.UK, 'Consumer Rights Act – first birthday').
- These rights cover faulty goods, not changing your mind.
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What the fox said
Bought something that broke within a month? You may not have to settle for a repair.
The Consumer Rights Act, 2015. Goods must be of satisfactory quality, fit for purpose, and as described.
If they're not, you have 30 days to reject them, and ask for a full refund.
Those 30 days usually start when you receive the goods, not when you order them.
Missed the 30 days? The shop gets one chance to repair or replace it. If that fails, you can ask for your money back.
And within 6 months, that refund generally can't be cut for the use you've had.
This is for faulty goods, mind, not a change of heart. Put your complaint in writing, and keep the receipt.
Know your 30 days, and you won't be fobbed off with a shrug. Keep your nose to the wind.
General information, not financial advice. Check your own situation.
Sources
- Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described; if they aren't, you normally have 30 days to reject them for a full refund (legislation.gov.uk, Consumer Rights Act 2015 section 22; Which?, 'Faulty product? How to get a refund, repair or replacement').
- After 30 days the retailer gets one opportunity to repair or replace; if that fails you can ask for a refund, and in the first six months the refund generally can't be reduced for use (Which?; GOV.UK, 'Consumer Rights Act – first birthday').
- These rights cover faulty goods, not changing your mind.
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